When something changes, where do I update it?

Seasons change, people change roles, and details go stale. Here's where each kind of change lives in Movo.

• Meeting times, policies, local details: update the Knowledge page. Movo uses the new answer from the next conversation onward.

• A unit moved or a new unit started: update the Units settings page.

• Someone joined or left your team: update the Team settings page. If they handled escalations, update your escalation paths too.

• Who gets told about escalations: update the paths under Settings > Escalations.

• Your website changed: nothing to do. Movo keeps reading the pages you've connected and stays in sync.

A good habit: whenever a family asks something Movo got wrong or couldn't answer, fix it in the knowledge base right then. It takes a minute, and Movo always uses the correct answer.