What Movo handles on its own

Movo works autonomously, so it helps to know exactly what it does without you, and when it brings in a person.

What Movo does without being asked

• Answers family questions using your knowledge base, usually within about 30 seconds

• Follows up with families who have gone quiet, on the channel they actually answer

• Welcomes new leads as they arrive and helps them find the right unit

• Shares registration links and helps families take the next step

When Movo brings in a person

Movo hands a conversation to your team when it needs a human decision, like a refund request, a safety concern, or a question it can't answer with confidence. These show up as escalations in your Needs you queue.

For sensitive replies, Movo can also hold its draft for a person to approve before anything is sent. You'll see these as held drafts in the conversation.

The guardrails

Movo only starts conversations during the working hours you set, and stops all outreach immediately if a family texts STOP. And the moment a person takes over a conversation, Movo goes quiet until it's handed back.