Data & triggering

1. Where does Movo get information about my unit?

Movo gets unit information from BeAScout. If you update your unit's PIN information there, Movo will use the updated information when speaking with families.

2. When does Movo start following up with a family?

Movo starts based on the family's activity in BeAScout - for example, requesting information or starting an application. Nothing needs to change in my.scouting first.

3. Does Movo use Lead Notes from my.scouting?

Not yet. If a family leaves a comment when requesting more information, Movo does use that context when following up.

4. How does Movo know when someone registered?

Movo gets registration data directly from National. We only mark someone as registered once the registration is actually completed - not because a family says they plan to register.

5. Does Movo help with adult registrations too?

Yes. Our main focus today is youth, but we're starting to support adult registrations as well. The team has specifically discussed separating youth and adult journeys so attribution stays objective.

6. How are transfers counted?

A transfer from another council counts as a new registration. A transfer between units within the same council does not. This matches the distinction discussed with the Scouting team around net membership.