How to get help from Movo
Last updated: November 3, 2026
Most answers are in Movo University. If you can't find yours there, chat with us.
Search the guides
Click Movo University in the menu (ringed below).
Type what you need into the search box.
Chat with us
On the Movo University page, click Chat with us at the top (ringed below). You can also email support@trymovo.ai.
We can help faster if you tell us:
What you were trying to do
Which family or location it's about
What you saw, with a screenshot if you can
What we can help with
We help with Movo itself, like access, alerts, invites and what Movo told a family.
Questions about your organization, like when a location meets, are best sent to someone in your organization.
A family is waiting
Don't wait for us. You can reply to the family yourself from Needs you, or pause Movo for that family.