Invite email problems: spam, expired links, wrong address

You invited someone and they can't get in. Almost always it is one of three things: the email went to spam, the link ran out, or it went to the wrong address. Each one takes a minute to fix from the Team page.

They can't find the email

Ask them to check their spam or junk folder. The email comes from Movo AI, and the subject starts with "You're invited to join".

Work and school email systems are the most likely to hold it back. If it isn't in spam, it may be sitting in a quarantine folder that only their IT team can see. They can ask IT to let through mail from no-reply@trymovo.ai. Some organizations send Movo email from their own address instead. If yours does, give IT that address.

The quickest fix is to send the link yourself. On the Team page, click the three dots next to their invite, then Copy invite link. Paste it into a text or a message from your own email.

The link only works for the email address you invited. Anyone else who opens it is asked to sign in with that address.

The link has expired

An invite link lasts 14 days. After that it stops working, and the person sees "This invite expired".

To find them, click Expired at the top of the Team page. Pending shows invites that haven't been used yet.

To send them all a fresh link at once, click Resend in the bar under the filters. It covers every expired invite, plus pending ones that haven't been emailed in over a week.

For one person, click the three dots next to their invite and choose Resend invite. If their link still works, they get a reminder with the same link. If it has expired, they get a new one, good for another 14 days.

It went to the wrong address

You can't change the email on an invite. Click the three dots next to it and choose Revoke invite. The old link stops working straight away.

Then invite them again with the right address. See Inviting your team and managing access.

They opened it but see "Wrong email for this invite"

They are signed in to Movo with a different email from the one you invited. The screen says which address the invite was sent to. They click Use a different account and sign in with that address.

If they'd rather use the other address, revoke the invite and send a new one to the address they want to use.