What happens when a unit isn't the right fit?

Sometimes the unit a family found isn't the one they can join. The unit might be full, the child's age might not match, or the family might be looking for a different type of unit.

When that happens, Movo doesn't drop the family. It explains the situation and offers the nearest unit that does fit, in the same conversation. The family doesn't start over, repeat themselves, or get bounced to a new phone number.

Your team can see every redirect in the family's record, and if a case needs a human call, Movo escalates it like any other conversation that needs a person.