Who Movo texts in a family

When a family has two parents, Movo texts one of them at a time. It picks the adult who replied most recently. If nobody has replied, it picks the adult it contacted most recently.

Can I choose who Movo texts?

No. You can't pick one parent for Movo to text.

If Movo is texting the wrong person, you can message the other parent yourself. To stop Movo while you sort it out, pause Movo for that family. Pause stops Movo's messages to the whole family.

The number is wrong

Admins can fix it. If you're not an admin, ask one.

1. Open the family and click the pencil on the parent's card (ringed below).

2. Change the number and click Save changes (ringed below).

Anything Movo was about to send goes to the new number. See Fixing a family's record.

Adding a second parent

You can't do this yourself in Movo. Chat with us and tell us the family and the parent's details. See How to get help from Movo.